Frequently Asked Questions

Don’t find the answer to your question? Feel free to send us an e-mail at: info@ebike-lite.com

The Motor

You can choose the more suitable motor for you depending on the level of assistance of your choosing as well as the engine performance. If you wish a medium level assistance, the Motor 24V (25km/h) will be the perfect fit, on the other hand if you want more performances, go for the 36V or 42V (36km/h) motor.

For European countries we strongly recommend the gold version – meeting the legal requirements of EN15194 – and the Platin version (300W) for non European countries.

The motor does not require any specific care, nevertheless it still needs some upkeep in order to work properly, such as:

  • Replace the adhesive tape (3 replacement bands will be available into the package) once it is worn out or damaged. To replace it you will need a hair dryer in order to warm the adhesive tape before removing it from the motor.
  • If you wish to clean your motor from the durt or dust we strongly advise you against using a high-pressure cleaner. Instead use a damp sponge.

The motor is adjustable to all bikes (road bikes, city bikes…) Nevertheless, we do not recommend its use on mountain bikes du to the spiked tires. Indeed, working with spiked tires will make the motor more noisy, it will increase its wear as well as the wheel’s wear and decrease its efficiency.
If in doubt, please feel free to send us a picture of your rear wheel, so we can work on a tailor-made motor for you !

Absolutely yes ! Our product is suitable for all wheel sizes. It will work just as much on a junior wheel (a child bike) than any other wheel.
The Motor Kit consists of many items :

  • The motor
  • The remote control
  • The wiring
  • The power switch (on/off)
  • Mounting plates
  • Basic tools(screws)
If the motor is well maintained and is not damaged, it does not need to be changed. Indeed the product is designed to be long-lasting and reliable. It does not wear.

Best suited for the Gboost-System are tires with a flat even running surface in the center. Typical mountain bike tires are not recommended since they generate vibrations and noise. We recommend switching to tire types as shown on the left side of the picture below.

Tire-Reccomendations-750-500

By the way, you should be aware that mountain bike tires have a higher roll resistance than street or city tires. So you will need to put more energy into your bike to reach the same distance with a mountain bike tire than with a city tire, or in other words, your pedelec runs less far on the same batterie.

The wear and tear of your tires depend first and foremost on the quality of your tires. However the fact that the motor is in direct contact with the rear wheel may accelerate its wear (from 30% to 50% more). The renewal will depend on the quality/performance of your rear wheel as well as its wear, the frequency and intensity of use.
We offer 2 levels of maximum speed depending on the type of motor you ordered:

  • 25km/h (+/- 10%) for the Gold
  • 36km/h for the Platinum
Yes, it is possible to retain energy while braking, however, it remains quite minimal and therefore does not really affect the endurance.
Yes, the motor and battery being waterproof, It allows you to ride your bicycle everywhere no matter the weather.

The Battery

Tough question ! The battery life depends on many external factors (the outdoor temperature, the wear (flat roads,uphills..), the degree of desired assistance.. ). However, to give you an example, at its maximum capacity (250W, going uphill), the battery will last for about an hour (app. 30km), as well on a flat road you can go up to 100km of battery life (assistance level 1).
If your battery is running very low, the charging time will be about 3h – 5h if you want it to be fully charged.
  • Gold   – 3h 10mn
  • Platin – 4h 48mn

We are currently selling just one type of battery. For more information regarding the product, click the link –> x.

New product offers will be available soon !

 

The Battery Kit consists of 5 items :

  • The battery
  • Its mounting bracket
  • Holding clips
  • A key to lock the battery so it is theft-proof
  • A charger
It weighs approximately 2kg.

The battery does not require any specific care, nevertheless it still needs some upkeep in order to work properly, such as:

  • Do not expose to temperatures exceeding 50°C
  • Store in a dry place at room temperature and keep away from direct sunlight.
  • Do not use a high-pressure cleaner.
  • Long term storage can accelerate battery self-discharge, and lead to the deactivation of reactants, therefore, fully recharge the battery every 3months

The App

Not yet ! Currently the app is only available on Adroid devices. However our team is working on it and it should be iphone-friendly very soon !
The main purpose of the app is to help you with the assistance settings (velocity, power..) on your everyday rides !
It enables better services and support, through error messages and the possibility for software upgrades.
Via Bluetooth ! Then all you have to do is update your settings directly through the app !

Installation

For more detailed instructions, please refer to:

  • This short  informative video –> here

For more detailed instructions, please refer to:

  • Your installation guidelines –> x
  • Or this short informative video –> x
You can install a kickstand – available in any bike store.

You will only need a couple of tools ! Such as: an Allen key, a socket or a flat wrench and a screwdriver.

Tools-needed-for-gboost-installation-640-721

Orders & Shipping

Not loving it? No worries – we process returns/exchanges within 30 days of receiving first time orders! You can request a return via your account and it will be processed as soon as possible.  Please return the product in its in original packaging and handle with care. Thank you !
Please refer to the Terms and Conditions. Thank you
PayPal, as well as credit cards via your PayPal account.
Yes! We offer international shipping ! However for non European countries we can only ship battery-less Kits.
Unfortunately not! Our prices don’t include these fees (they vary depending on where you are), so any import taxes, duties, brokerage fees, and VATs are collected by the local shipping company upon delivery. Sorry, internationals!
Your order should ship within a few business days (Mon-Fri, before 5pm), and arrive within 5-7 business days if you select standard shipping, or 1-3 business days with expedited shipping.
  • 1-year warrantie for the battery
  • 2-year warranty for the motor

Terms & Conditions

The system follows European standards EPAC : EN15194, which means: a maximum speed of 25Km/h for 250W (speed limit). A driver’s licence is not required. However, we recommend the minimum age to be +12yo and the use of helmets.
The system Gboost is not dangerous as long as you respect elementary safety rules as well as traffic regulations. Moreover, the system is designed to work only when cycling – therefore, it is impossible for the engine to engage automatically/involuntarily.
The product is designed for all – Nevertheless, we suggest users to be 12yo and older.
Mechanically speaking, the components are over-sized and have been tested for many years now. Yes, the product is therefore reliable as well as long-lasting.
Yes of course ! The motor is designed to work properly under any weather conditions.